Return Policy
Return & Refund Policy
At Survey Instrument BD, your privacy is extremely important to us. This Privacy Policy document explains how we collect, use, protect, and handle your personal information when you visit our website, contact us, or purchase our products. By accessing or using our website, you agree to the terms of this Privacy Policy.
Eligibility for Returns
Returns are accepted only under the following conditions:
The product is defective, damaged, or incorrectly supplied
The issue is reported within 48 hours of delivery
The product is unused and in its original condition
Original packaging, accessories, manuals, and invoice are included
Products showing signs of use, damage caused by misuse, or missing parts are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
Customized or special-order products
Software, licenses, or activated digital products
Products damaged due to improper use, mishandling, or unauthorized repair
Clearance or discounted items (unless defective)
Return Process
To request a return:
Contact our support team by phone, email, or WhatsApp
Provide order details, invoice number, and clear photos/videos of the issue
Our team will review and approve the request
Approved returns must be sent to the provided return address
Unauthorized returns will not be accepted.
Limitation of Liability
Survey Instrument BD is not responsible for:
Losses due to project delays
Improper use of survey instruments
Indirect or consequential damages
Contact Info
- 01706611166
- 01706611166
- Info@surveyinstrumentbd.com