Shipping Method

1. Shipping Coverage

We provide shipping and delivery services:

• Across all districts in Bangladesh

• For both small accessories and heavy survey machinery

Delivery availability may vary depending on product size and location.

2. Shipping Methods

We use the following shipping methods depending on order type and destination:

2.1 Courier Service

• For small to medium-sized items

• Delivered via trusted third-party courier services

• Suitable for accessories, tripods, prisms, and handheld devices

2.2 Transport / Cargo Service

• For large, heavy, or fragile survey instruments

• Delivered through transport companies or cargo services

• Recommended for Total Stations, GNSS systems, and machinery

2.3 Local Pickup (Optional)

• Customers may collect products directly from our office or warehouse

• Pickup must be scheduled in advance

3. Delivery Timeframe

Estimated delivery times:

• Inside Dhaka: 1–3 business days

• Outside Dhaka: 3–7 business days

Delivery time may vary due to:

• Product availability

• Courier delays

• Weather, holidays, or unforeseen circumstances

4. Shipping Charges

• Shipping charges depend on product size, weight, and delivery location

• Charges will be communicated before order confirmation

• Free shipping may apply to selected products or promotional offers

5. Order Processing

• Orders are processed after payment confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

• Customers will be notified once the order is shipped

6. Delivery Inspection

Customers are requested to:

• Inspect products immediately upon delivery

• Report any damage, missing items, or incorrect products within 48 hours

Failure to report issues within this timeframe may affect return eligibility.

7. Delays & Force Majeure

Survey Instrument BD is not responsible for delivery delays caused by:

• Natural disasters

• Political unrest or strikes

• Courier or transport company delays

• Incorrect customer information

8. Risk & Responsibility

• Ownership and risk transfer to the customer upon successful delivery

• We ensure proper packaging, but handling after dispatch is beyond our control

9. Address Accuracy

Customers must provide accurate delivery information. We are not responsible for:

• Failed deliveries due to incorrect addresses

• Additional charges caused by re-delivery requests

10. International Shipping (If Applicable)

Currently, international shipping is not available unless specially agreed in writing.

11. Policy Updates

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting.